Thank you for shopping with Mohiniganj Tulai Panji Rice. We are committed to providing high-quality products and a smooth shopping experience. Please read our Return and Refund Policy carefully.
1. Return Eligibility
Due to the nature of food products, we generally do not accept returns once the product has been opened or used.
However, a return or replacement may be accepted under the following conditions:
- You received a damaged product
- You received the wrong product
- The product package is tampered or defective during delivery
To be eligible for a return, the request must be made within 24 hours of delivery.
2. Return Request Process
If you face any issue with your order, please follow these steps:
- Contact our customer support within 24 hours of receiving the order.
- Provide your order number and clear photos of the product and packaging.
- Our team will review the request and respond within 2–3 business days.
3. Refund Policy
If your return request is approved, you may receive:
- A replacement product, or
- A refund to your original payment method
Refunds are usually processed within 5–7 business days after approval.
For prepaid orders, the refund will be credited to the original payment method used during checkout.
4. Non-Refundable Situations
Refunds or returns will not be accepted in the following cases:
- Product has been opened or partially used
- Return request is made after 24 hours of delivery
- Incorrect address provided during order placement
- Delivery failure due to customer unavailability
5. Order Cancellation
Orders can be cancelled before the order is shipped. Once the order has been dispatched, cancellation may not be possible.
To cancel an order, please contact our support team immediately after placing the order.
6. Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Mohiniganj Tulai Panji Rice
Website: https://mohiniganjtulaipanjirice.com